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Strategies, Plans and Reports Adult Care Services 15 Year Direction (PDF 246KB) Adult care services plan 2021-2025 (PDF 953KB) Adult Care Services plan summary - Easy Read (PDF 3.93MB) Adult Care Services plan summary (PDF 1.8MB) Compliments and complaints report 2022-23 (PDF 401KB) Co-Production Standards for Adult Care Services in Hertfordshire (PDF 450KB) Local account 2022-2023 (PDF 729kb) The Local Account is published to help residents see how well local adult social care services are being delivered and what is needed to improve in their area. Market position statements Market Sustainability Plan This sets out an assessment of the care market in Hertfordshire in two key areas for the 65+ care home market and domiciliary care market and provides an assessment of the impact of future market changes between March 2023 and October 2025 Our Community First Strategy preventing, reducing or delaying statutory intervention through community involvement accessible via Herts Help on 0300 123 4044. Services delivery Accommodation strategy (PDF 449Kb) We work closely with partner organisations to make sure that older and vulnerable adults have the health and social services that they need to live as independently as possible, and that these services are good value for money. Adult Disability Service Accommodation Strategy - Easy Read (PDF 777KB) Opens a new window Adult Disability Service Accommodation Strategy (PDF 777KB) Opens a new window Assistive Technology Strategy (PDF 544Kb) Carers strategy (PDF 552Kb) Day Opportunities Development: Phase 1 Coproduction 2020 (PDF 719KB) Day Opportunities Transformation: Phase 2 Coproduction update 2021 (PDF 693KB) Deprivation of Liberty Safeguards (DOLS) Developing Extra Care Housing in Hertfordshire (PDF 2.04MB) Domestic abuse strategies Hertfordshire Policy on Mental Capacity (PDF 445KB) Information and advice strategy – Easy Read (PDF 898KB) Information and advice strategy (PDF 1.25MB) Opens new tab Review of Positive Behaviour Autism, Learning Disability Mental Health Service (PALMS) March 2017 Safeguarding adults at risk policy and procedures Sensory Strategy Implementation (DOC 2MB) Short Breaks Strategy 2023-2028 - easy read (PDF 753MB) Short Breaks Strategy 2023-2028 (PDF 426KB) The Big Plan for adults with learning disabilities in Hertfordshire 2019 -2024 - easy read Health and Wellbeing Adult mental health strategy – summary Adult mental health strategy Our Mental health Strategy is currently being refreshed. Adults with Complex Needs and Homelessness Strategy (PDF 1MB) Hertfordshire Dementia Strategy (PDF 1.46MB ) How we are reducing health inequalities (LeDaR) Annual Report (PDF 10mb) Integrated Care System People Strategy 2023 - 2025 Integrated Health and Care Strategy 2019 Medication policy (PDF 832KB) This policy is currently under review and the new version will be posted following completion. Policy for Requesting Exceptional Mental Health Services (PDF 260KB) Finance Charging for adult residential care - policy Charging for community based care - policy Cost of Care Exercise 2022 - 18+ Homecare and 65+ Care and Nursing Homes (PDF 1.09MB) In response to the government announcement of the Market Sustainability and Fair Cost of Care Fund and to inform our understanding of the local care market, we carried out Cost of Care exercises for 65+ care and nursing homes and 18+ domiciliary care between June and August 2022. Direct Payment and Individual Service Fund Strategy (PDF 5.12MB) If you’d like a document in another format, email acsinfo@hertfordshire.gov.uk